Soft skills and workplace communication
Feedback and Coaching Conversations
Practise developmental feedback and one-to-one coaching conversations using real workplace cases.
890 AZN
Soft skills and workplace communication / 1:1
Difficult Conversations and Conflict Resolution
Prepare tense workplace conversations and practise active listening and constructive agreements.
Who is it for?
For managers, HR professionals, project leads and anyone handling difficult workplace conversations.
Programme
The programme uses workplace cases involving dissatisfaction, performance and collaboration. You separate positions from interests, manage emotions, rehearse a real dialogue and agree on next steps.
- Session 1: conflict drivers, parties and conversation goal
- Session 2: active listening, questions and emotional regulation
- Session 3: difficult-dialogue role play and individual feedback
- Session 4: agreement, boundaries and next steps
What will we work on?
We will build a preparation map, questions, listening approach and response script for one conversation you choose.
Programme references
- Harvard Program on Negotiation — Executive Education
- Center for Creative Leadership — Leadership Topics
These sources informed the topics; this programme is not a certificate or accreditation from those organisations.
Format
Individual live online training only: one participant and one trainer. 4 sessions × 90 minutes (360 minutes total). Zoom / Google Meet; schedule agreed individually.
- Live online
- Zoom / Google Meet
- 1:1
- 1 participant + 1 trainer
- Teaching language
- Azerbaijani
- Schedule
- Days and times are agreed between the trainer and participant.
- Certificate
- A certificate is provided to participants who complete the programme in accordance with AİTM rules.
Expected outcome
You will leave with two dialogue rehearsals and a usable conversation plan.
Frequently asked questions
How is the schedule arranged?
Days and times are agreed between the trainer and participant.
What language is the training in?
Azerbaijani
Is a certificate provided?
A certificate is provided to participants who complete the programme in accordance with AİTM rules.
AİTM / 1:1
Tell us about your goals
Send an application so we can discuss the programme and schedule.
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